Processing times:
We do our best to process orders within 1-2 business days. As a family operation, we do not usually process orders on weekends or holidays, but you may receive email from us after regular business hours. You will receive tracking information by email when your order is prepared for shipping, and your package will usually be picked up by the carrier on the next business day.
Shipping times:
The shipping times listed on our checkout page are estimates provided by the carriers, which may experience delays.
Please add 1-2 business days (excluding weekends and holidays) to allow us to process and prepare your order.
Shipping charges are based on order weight and destination.
We offer three domestic (USA) shipping options, which all include tracking:
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US Postal Service Media Mail: 3 to 10 business days.
ALERT! Due to US Post Office difficulties, Media Mail deliveries can be delayed up to 3 weeks. Please choose a different service if time is of the essence. - US Postal Service Priority Mail: 2 to 4 business days
- UPS Ground: 1 to 7 business days
We offer a variety of International (non-USA) shipping options. Delivery services and times vary based on the destination country, customs requirements, and class of service. All of the shipping services that we offer include tracking.
ALERT! Although most countries do not charge import (customs) fees for educational books, those assessments are out of our control and may be due upon delivery.
To estimate shipping charges:
Our cart page includes a shipping estimator that does not require checking out. Simply select "Cart" from the upper right-hand corner of the window and choose "View Cart" to access this function. You are welcome to print or screen-shot your cart to serve as a price quote.
To request a shipping quote:
If you prefer, we will be happy to prepare a formal shipping quote. Simply email your request to Info@StutteringTherapyResources.com; be sure to include a list of the publications that you would like and your shipping address.
